{"id":7584,"date":"2026-01-27T16:11:07","date_gmt":"2026-01-27T15:11:07","guid":{"rendered":"https:\/\/incidence.dev.weeb.agency\/etudes-de-marche\/customer-experience-research\/"},"modified":"2026-01-27T16:11:07","modified_gmt":"2026-01-27T15:11:07","slug":"customer-experience-research","status":"publish","type":"services","link":"https:\/\/incidence.dev.weeb.agency\/en\/etudes-de-marche\/customer-experience-research\/","title":{"rendered":"Customer experience research"},"content":{"rendered":"<p>Customer experience cannot be reduced to a single score. It is shaped at every touchpoint \u2013 from the first search for information to contact with your team, the purchase, delivery and after-sales service.<br \/>\nCustomer experience research helps you map the full customer journey. It shows where customers encounter friction, when prospects drop off and why.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Map the customer journey and identify where customers drop out or encounter friction.<\/p>\n","protected":false},"featured_media":7585,"parent":0,"template":"","type_de_service":[37],"class_list":["post-7584","services","type-services","status-publish","has-post-thumbnail","hentry","type_de_service-our-solutions"],"_links":{"self":[{"href":"https:\/\/incidence.dev.weeb.agency\/en\/wp-json\/wp\/v2\/services\/7584","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/incidence.dev.weeb.agency\/en\/wp-json\/wp\/v2\/services"}],"about":[{"href":"https:\/\/incidence.dev.weeb.agency\/en\/wp-json\/wp\/v2\/types\/services"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/incidence.dev.weeb.agency\/en\/wp-json\/wp\/v2\/media\/7585"}],"wp:attachment":[{"href":"https:\/\/incidence.dev.weeb.agency\/en\/wp-json\/wp\/v2\/media?parent=7584"}],"wp:term":[{"taxonomy":"type_de_service","embeddable":true,"href":"https:\/\/incidence.dev.weeb.agency\/en\/wp-json\/wp\/v2\/type_de_service?post=7584"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}